Refund and Returns Policy

At Icon of the Streams, customer satisfaction is our top priority. We strive to provide a seamless IPTV experience, but we understand that circumstances may arise where you need a refund. This Refund Policy outlines the conditions under which refunds are granted for our IPTV subscription services.

1. Eligibility for Refunds

Refunds will only be considered under the following conditions:

• Technical Issues: If you experience technical issues with our IPTV service that we are unable to resolve within a reasonable timeframe (typically within 48 hours of reporting the issue to customer support), you may be eligible for a refund.
• Service Not Delivered: If you paid for a subscription but did not receive access to the IPTV services as described in your plan.

Refunds are not provided for the following:

• Change of Mind: Refunds will not be issued if you change your mind after purchasing the subscription.
• Violation of Terms: If your account is suspended or terminated due to a violation of our terms of service, no refund will be issued.
• Incompatibility: It is your responsibility to ensure that your device is compatible with our IPTV service before purchasing. Refunds will not be granted for device incompatibility issues.

2. Refund Process

To request a refund, please follow these steps:

• Contact Customer Support: Submit a refund request via email to [support@iconofthestreams.com] within 7 days of your purchase. Include your account information, details of the issue, and any relevant screenshots or documentation.
• Evaluation of Request: Our team will evaluate your request and may reach out for further clarification. We aim to resolve all refund requests within 7 business days.
• Approval or Denial: If your refund request is approved, we will process the refund through your original method of payment. You will receive a confirmation email once the refund is processed. If denied, we will provide a detailed explanation of the decision.

3. Time Frame for Refunds

• Refund Period: Refunds are only considered within 7 days of the original purchase date. After this period, no refund requests will be accepted.
• Processing Time: Once approved, refunds typically take 5-10 business days to reflect in your account, depending on your financial institution.

4. Subscription Cancellations

You can cancel your subscription at any time through your account settings. However, cancellation does not automatically entitle you to a refund. Upon cancellation, you will continue to have access to the IPTV services until the end of your current billing cycle, but no partial refunds will be issued for the remaining days in your subscription period.